Support for Legacy Systems (access, panic, surveillance)

Spectrum no longer provides sales or support of access control, surveillance, or panic button systems

Prior to 2009, Spectrum Fitness Services sold access systems, panic button systems, and surveillance systems for 24-hour access fitness facilities.  If you own any of these systems, and you need technical support you may find this page helpful.

If you are looking for replacement parts, you should check with your software provider – they may be able to assist you.  If you are looking for access control hardware or software for a new facility, you may want to visit Gym Insight.  They offer 24/7 access control systems and software for fitness centers.

We suggest viewing the technical support documents and troubleshooting information shown below to see if you can further troubleshoot your system. If you are unable to get your system back up and running, your next step is to contact the vendor of the software that handles your member management database. They can often assist with technical troubleshooting and replacement items.

SOFTWARE CONTACTS:

2 controller_backIf you are having trouble with your access system, and you have determined that the door controller, barcode reader, and electric door strike or maglock are all working fine, you should contact your fitness management software provider for additional assistance.

Below is a list of software providers, with links to their websites, as well as phone numbers to the various tech support departments. In addition to making sure your software is functioning properly, many software vendors also sell components such as barcode readers and door controllers that are compatible with their software. Your software vendor is a valuable resource in keeping your system operational and we highly recommend keeping a current technical support plan in place with them!

ACCESS SYSTEM DOCS:

If you are trying to troubleshoot your access system, you may find the following documents helpful:

HOW DO I KNOW IF MY DOOR CONTROLLER IS WORKING?

If you suspect that your door controller is not working properly, there is a simple test you can perform.  Simply power off the door controller by unplugging the power supply from it, and then power it back up.  When it powers up, the green LED on the front of the controller should light up for a few seconds (you may also hear a click inside the controller).  This indicates that the door controller is working properly and it is sending power to the electric strike or maglock.

If you determine that your door controller is not working, contact your software vendor to discuss ordering a replacement door controller.  If you determine that the door controller itself is working properly but your system is still not opening the door, we recommend troubleshooting your other systems in the following order:

  1. Door Strike / Maglock – When the green LED lights up on the door controller, it is trying to unlock your door.  If your door does not open at that time, you may have faulty wiring or a faulty locking device.  You should have your locksmith make a visit to your club to troubleshoot this problem.
  2. Computer / Serial Ports – The door controller is controlled by the computer via a serial or COM port.  A simple way to fire all of the COM ports is to reboot your computer.  Upon power up, your computer should send a signal through all COM ports and this signal should fire the door controller, thus unlocking the door.  If you need additional help troubleshooting your COM port(s), you should bring in a qualified computer technician.
  3. Software – Your fitness management software is responsible for firing the door controller through the correct COM port.  If you have determined that the controller and your locking mechanism are functioning properly based on the information above, you may have a problem with your software.  In this case, we recommend that you contact your fitness management software provider’s technical support department.

Panic System Monitoring

PANIC SYSTEM MONITORING:

Panic system monitoring is handled by Security Solutions, Inc.  If you have any questions about your monitoring, you may contact SSI directly by calling 203-846-8466.

In addition to handling your monthly monitoring, SSI can also assist you with service issues or parts replacement for your panic system.

Let them know that you originally purchased your panic system from Spectrum Fitness Services.

PANIC SYSTEM DOCS:

You may find the following installation documents helpful in troubleshooting your panic button system:

If you require additional assistance with your panic system, contact Security Solutions, Inc. at 203-846-8466.

BATTERY REPLACEMENT:

Often times if your security panel is beeping at you, low batteries in one or more of your wireless transmitter devices is the culprit.  The occasional beep from your system is simply the panic system’s way of alerting you that there is some trouble with your system, and the 2 most frequent causes of this are low batteries in a wireless device or a problem with the phone lines.  If you have not made any changes to your phone system, try replacing the batteries in your wireless devices.

We recently created a document that contains the model number of the batteries used with your system.  Download the document here.  Then head on over to Radio Shack to pick up the required batteries for your system and replace them.

If you have a DSC panic system, you may have to clear the code after you replace the batteries.  To do this, simply press *2# on your keypad.

If you require additional assistance with your panic system, contact Security Solutions, Inc. at 203-846-8466.

SURVEILLANCE SYSTEMS:

Below, you will find a list of helpful surveillance system documents, such as user manuals, quick start guides, and troubleshooting guides:

TAILGATE DETECTION SYSTEM (TDS):

If you are troubleshooting your TDS, you may find the following documents helpful:

CAMERA CABLES:

Often times, customers contact us looking for cables for their surveillance system cameras.  While we don’t sell replacement parts for surveillance systems any longer, this item is readily available online at places like Amazon.com – and they are usually only $25 or so.

Another alternative is to simply Google the phrase “plug and play surveillance cables”.